Customer Privacy: Why It’s More Important Than Ever
Gaining and maintaining the trust of your consumers is crucial if you ever want to grow your business. And that’s a tough sell, especially these…
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Audience Participation: Boosting Customer Engagement
In the digital age, customer engagement can make or break you — and you have less time than ever to make a good first impression, because…
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The Lost Art of Saying Thank You
So much of the art of communication and etiquette is lost in today’s world, but when used correctly, can garner powerful results. “Please” and “thank…
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Re-Booting Your E-Commerce Strategy
We all know it: There’s no stopping technology. Advances happen at warp speed, and businesses have to keep up if they want to thrive. In…
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How to Be Relatable
Just Being Us. How to Leverage Video to Appeal to Humanity Simple. Easy. Approachable. Yet you’re hard-pressed to find a more effective way to reach…
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Customer Experience is More Than Just the Bottom Line
“The customer is always right” was a part of the old business model. One where companies merely pretended to actually listen to what customers wanted,…