Tag / Customer Experience

Customer experience management, frequently shortened to CX management, refers to how organizations interact with their consumer base. It can be tempting to assume that customer experience and customer service are one in…

Consumers are more discerning and more informed than ever before. Earning repeat business from a customer base may be more difficult, but it can also pay even greater dividends in the modern…

In a perfect world, our customers would receive our products, call their mothers, post on social media, and scream how much they love our products from the mountaintops. In reality, most customer…